Returns

You can easily return your product within 30 days of receiving it by submitting a request via our online return form (at the bottom of this page). After your request, you have 14 more days to send the product back. Please make sure the product is in its original condition and packaging (if reasonably possible).

Important conditions:

⚠️ Products with signs of use cannot be returned.
⚠️ Return requests after 30 days will not be accepted.
⚠️ Return shipping costs are at your own expense.
⚠️ For returns from outside the Netherlands, both the return shipping costs and the original shipping costs are at your own expense.

Refunds – How does it work?

Once we receive your returned product, we will refund the full purchase amount (including any original shipping costs) within 14 days to the same account you used for payment. Please note: return shipping costs are not refunded.

Exception:

If we made a mistake, such as delivering the wrong or a defective product, we will cover the return shipping costs. However, other costs, such as damages or expenses resulting from the return, cannot be reimbursed.

Do you have any questions? We're happy to help!